TERMS AND CONDITIONS
Effective Date: August 6, 2026
These Terms and Conditions govern your use of the De Zavala Dental & Braces website, online forms, appointment-request tools, and text messaging services.
By using our website, submitting an online form, requesting an appointment, or enrolling in our text messaging program, you agree to these Terms and Conditions.
1. About Cresta Bella Dental & Braces
De Zavala Dental & Braces provides general dentistry, orthodontic, cosmetic, restorative, oral surgery, and related dental services.
2. Website Use
The information provided on this website is intended for general informational and educational purposes only. Website content is not intended to replace an examination, diagnosis, treatment recommendation, or professional advice from a licensed dentist or other qualified healthcare provider.
Using this website, submitting a form, or communicating with our office electronically does not automatically create a dentist-patient relationship. A dentist-patient relationship is established only after De Zavala Dental & Braces has accepted you as a patient and completed any required clinical evaluation and documentation.
You agree not to use this website:
- For any unlawful, fraudulent, or abusive purpose
- To interfere with the website’s operation or security
- To submit false, misleading, or unauthorized information
- To attempt to access information or systems without authorization
- To impersonate another person or submit information on someone else’s behalf without permission
We may restrict or discontinue access to the website or any website feature at any time.
3. Appointment Requests
Submitting an appointment request through our website does not guarantee that an appointment has been scheduled.
An appointment is not confirmed until you receive confirmation from De Zavala Dental & Braces by telephone, text message, email, or another authorized communication method.
Please contact our office directly at (210) 598-6002 when you need to confirm, cancel, or reschedule an appointment.
4. Dental Emergencies
Do not use our website forms, email, or text messaging program for a life-threatening or time-sensitive medical emergency.
Call 911 or go to the nearest emergency room when you believe you are experiencing a medical emergency.
For an urgent dental concern, call De Zavala Dental & Braces at (210) 598-6002. Online and text communications may not be reviewed immediately.
5. SMS/Text Messaging Program
Program Description
When you provide your mobile telephone number and affirmatively consent to receive text messages, you authorize De Zavala Dental & Braces to send SMS or MMS messages to the number you provided.
Depending on the consent you provide and your relationship with our practice, messages may include:
- Appointment requests and confirmations
- Appointment reminders
- Scheduling and rescheduling communications
- Patient-service and office updates
- Responses to questions or inquiries
- Treatment follow-up communications
- Billing, insurance, or account-related notifications
- Recall and continuing-care reminders
- Dental-health information
- Practice announcements
- Promotional offers or marketing messages
Messages may be sent using an automated telephone dialing system or other automated technology.
Consent Is Optional
Your consent to receive text messages is voluntary and is not a condition of purchasing goods or services, receiving dental care, or scheduling an appointment.
A separate, unchecked consent box should be used whenever marketing text-message consent is collected through an online form.
Message Frequency
Message frequency varies based on your appointments, inquiries, treatment, account activity, and communication preferences.
You may receive recurring messages. The number and frequency of messages are not guaranteed and may change over time.
Message and Data Rates
Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply to messages sent or received through this program.
De Zavala Dental & Braces is not responsible for charges imposed by your mobile carrier.
Opting Out
You may opt out of text messages at any time by replying STOP to a message from De Zavala Dental & Braces.
You may also use another reasonable method to communicate that you no longer wish to receive text messages, including contacting our office at (210) 598-6002.
After submitting an opt-out request, you may receive one final message confirming that your request was processed. You will no longer receive messages covered by that opt-out request unless you later provide consent again.
Opting out of promotional messages may not prevent De Zavala Dental & Braces from contacting you through nonmarketing methods when legally permitted or necessary to provide requested services.
Getting Help
For assistance with the text messaging program, reply HELP to a message or call (210) 598-6002.
Supported Carriers
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed.
The text messaging program may not be available through all carriers, devices, or service plans.
Your Responsibilities
By enrolling in the text messaging program, you represent that:
- You are the account holder or authorized user of the mobile number provided
- You are authorized to consent to receiving messages at that number
- The telephone number you provided is accurate
- You will notify us if the number changes or is reassigned
- You are at least 18 years old or otherwise legally authorized to provide consent
If your mobile number changes or is transferred to another person, you agree to notify De Zavala Dental & Braces promptly or reply STOP before discontinuing use of the number.
Privacy of Text Messages
Text messaging may not always be a secure or encrypted communication method. Messages may be visible to anyone with access to your telephone, mobile account, lock-screen notifications, or connected devices.
By choosing to communicate by text, you acknowledge these risks and authorize De Zavala Dental & Braces to communicate with you through that method within the scope of your consent.
Please do not send sensitive medical, financial, insurance, or identification information by text unless specifically instructed to do so through an approved secure process.
6. Mobile Information and Consent Data
De Zavala Dental & Braces does not sell or rent your mobile telephone number or SMS consent information.
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for purposes unrelated to providing the text messaging program. This restriction does not prevent us from sharing information with vendors and service providers that help us operate our communications, scheduling, technology, or patient-service systems, provided that those parties use the information only to perform services on our behalf.
For more information regarding how we collect, use, and protect personal information, please review our Privacy Policy.
7. Email and Electronic Communications
When you provide your email address or communicate with us electronically, you consent to receive electronic communications related to your inquiry, appointment, treatment, account, or other requested services.
Marketing emails will include an unsubscribe mechanism when required. Unsubscribing from marketing communications may not stop transactional, appointment-related, or service-related communications.
Electronic communications may not be completely secure. Do not submit highly sensitive information through an unsecured form or email unless specifically directed to do so.
8. Privacy
Your use of this website and our communication services is also subject to our Privacy Policy and any applicable patient privacy notices.
Information submitted through our website may be processed by service providers that support our website, scheduling systems, customer relationship management systems, analytics, communications, advertising, hosting, or office operations.
We take reasonable measures to protect the information submitted to us, but no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.
9. Intellectual Property
Unless otherwise stated, the website and its content are owned by or licensed to De Zavala Dental & Braces.
This includes text, graphics, photographs, videos, branding, logos, page designs, downloadable materials, and other content.
You may view and use the website for personal, noncommercial purposes. You may not reproduce, republish, distribute, sell, modify, scrape, or commercially exploit website content without prior written permission.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, scheduling tools, financing providers, insurance resources, social media platforms, or other external services.
De Zavala Dental & Braces does not control and is not responsible for the content, availability, privacy practices, accuracy, security, or terms of third-party websites and services.
Your use of a third-party service is governed by that provider’s own terms and policies.
11. Website Accuracy and Availability
We work to keep the information on our website accurate and current, but we do not guarantee that all content will always be complete, current, or error-free.
Services, providers, hours, availability, insurance participation, financing options, membership plans, promotions, pricing, and other information may change without notice.
We do not guarantee that the website or any online feature will always be available, uninterrupted, secure, or free from errors or harmful components.
12. Promotions and Special Offers
Promotions, complimentary consultations, discounts, and special offers may be subject to additional eligibility requirements, expiration dates, limitations, and exclusions.
Unless otherwise stated:
- Offers may be limited to new patients
- Offers may not be combined with other promotions
- Clinical eligibility may be required
- Treatment recommendations are based on the patient’s individual needs
- Financing is subject to approval by the applicable financing provider
- Insurance coverage and patient responsibility vary by plan
Contact our office for the terms applicable to a particular promotion.
13. Disclaimer of Warranties
To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.
De Zavala Dental & Braces disclaims warranties regarding the website’s operation, availability, accuracy, completeness, fitness for a particular purpose, and freedom from harmful components, except where such warranties cannot legally be excluded.
Nothing in these Terms limits professional obligations that cannot be waived under applicable law.
14. Limitation of Liability
To the fullest extent permitted by law, Cresta Bella Dental & Braces and its owners, dentists, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of or inability to use the website
- Your reliance on general website information
- Delayed, failed, or misdirected electronic communications
- Unauthorized access to a personal device or communication
- The actions or services of a third-party website or provider
These limitations do not apply where prohibited by law.
15. Indemnification
You agree to indemnify and hold harmless De Zavala Dental & Braces and its owners, dentists, employees, contractors, and service providers from claims, damages, losses, liabilities, and expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.
16. Governing Law
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any dispute relating to these Terms or your use of the website will be handled in a court of competent jurisdiction in Bexar County, Texas, unless another venue is required by applicable law.
17. Changes to These Terms
De Zavala Dental & Braces may revise these Terms and Conditions periodically.
Changes become effective when the updated Terms are posted on the website unless a different effective date is stated. Your continued use of the website or messaging services after changes are posted constitutes acceptance of the revised Terms.
18. Contact Us
Questions about these Terms and Conditions or our text messaging program may be directed to:
De Zavala Dental and Braces